Terms and Conditions - Beauty Courses In London Serena Beauty Academy

No refunds or entitlement to another course if unable to attend due to: personal issues, illness, change of mind, relocation, pregnancy, family illness/death, visa/loan issues.

Fees can be paid in full or via deposit + balance (balance due ≥7 days before course).
Enrolment, Fees & Deposits
1.1 Before enrolling, Students are encouraged to review the full course content and, where relevant, attend a consultation (in person, by phone, or online) to confirm the course is the right fit. A place on a course is only secured once the required deposit has been received; this deposit is deducted from the total course fee.
1.2 All deposits and course fees are non-refundable and non-transferable once payment has been made, regardless of the reason the Student is unable to attend or complete the course. This includes, but is not limited to, changes of personal circumstance, illness, pregnancy, relocation, change of mind, visa or funding issues, or family emergencies. We recognise these are difficult situations, but our fees cover tutor time, materials, equipment, and administrative costs committed in advance of your start date.
1.3 Where a Student withdraws, is removed from a course, or simply does not attend after enrolling, no refund will be issued and any outstanding balance remains payable in full.
1.4 Course fees may be paid in full at enrolment, or as a deposit with the remaining balance due no later than seven (7) days before the course start date. If the balance is not received by this date, the deposit is forfeited and the Academy reserves the right to release the place to another Student.

Instalments & Outstanding Balances
2.1 Instalment plans are available at the Academy’s discretion and must be agreed in writing before the course begins, including the payment dates and amounts.
2.2 For security and to ensure accurate processing, all high-value payments must be made through the Academy’s secure online payment system. Where an instalment plan is agreed, it must also be set up and processed through this platform, and is subject to the Academy’s approval before being confirmed.
2.3 Missed or failed instalment payments may result in the plan being cancelled. Where this happens, the remaining course balance becomes due within 10 working days. Sums already paid remain non-refundable.
2.4 Missed or late instalment payments may result in a Student being suspended from classes, losing access to assessments, or being removed from the course altogether. Sums already paid remain non-refundable, and any unpaid balance remains due.

Students must purchase and bring kits and towel bundles unless stated otherwise.
Students will be provided with models for practice; however, please notify the Centre at least 1 week in advance if you have any special requirements.

Declare medical conditions or learning difficulties in writing before enrolment.
Tops with sleeves, not tight-fitting (e.g., tunic or comfortable shirt)
Smart, comfortable trousers suitable for movement.
Hair tied, nails short/clean, minimal jewelry, subtle makeup.

Academy may alter dates or venues with 24–48 hr notice.
Academy not responsible for any accommodation or travel loss due to cancellations.

Payment or attendance does not guarantee a qualification.
Students must attend all lessons and assessments with correct kit, attire, and models.
Fine £55 for missing assessments/rearrange new lesson without medical evidence.

First resit for VTCT theory test is free; subsequent resits £20 each, with valid reason.
Fine £55 for missing assessments/rearrange without medical evidence.

Refund policy

All deposits are non-refundable.
No refunds or entitlement to another course if unable to attend due to: personal issues, illness, change of mind, relocation, pregnancy, family illness/death, visa/loan issues.